Zásady ochrany osobních údajů

Provozovatelem aplikace BAKOM.CZ BMS („aplikace“) je společnost Axiumdata s.r.o., IČO 03282937, DIČ CZ03282937, se sídlem Dolní 2287/87, Zábřeh, 700 30 Ostrava, provozující značku BAKOM.CZ (www.bakom.cz). Kontaktní e-mail: baterie@bakom.cz. Aplikace slouží k monitorování a nastavování LiFePO4 baterií s BMS po Bluetooth.

Jaké údaje zpracováváme

Diagnostický záznam o BMS, kterou aplikace nedokáže přečíst (od verze 5.92)

Když aplikace pozná, že data z připojené BMS nedokáže spolehlivě přečíst, zeptá se vás, jestli nám smí poslat diagnostický záznam. Záznam odejde, jen když klepnete na „Ano, odeslat“ nebo později v detailu baterie na „Odeslat záznam výrobci“. Bez vašeho klepnutí aplikace nic neodešle. U ukázkové baterie se dotaz nezobrazuje.

Co neděláme

Kde jsou data uložena

Veškerá data jsou uložena na vlastních serverech provozovaných v České republice. Nepoužíváme zahraniční cloudové služby pro ukládání vašich osobních údajů.

Jak dlouho údaje uchováváme

Údaje ze žádosti o registraci uchováváme po dobu trvání servisní evidence baterie. Technická telemetrie se uchovává pro účely servisní historie výrobku. Diagnostický záznam o BMS uchováváme 12 měsíců od přijetí.

Vaše práva

Máte právo na přístup, opravu a výmaz svých osobních údajů. Výmaz můžete provést přímo v aplikaci (Nastavení → Smazání osobních údajů) — osobní údaje z vaší žádosti o registraci budou anonymizovány. Se žádostí se na nás můžete obrátit i na e-mailu baterie@bakom.cz nebo prostřednictvím kontaktů na www.bakom.cz. Máte rovněž právo podat stížnost u Úřadu pro ochranu osobních údajů (uoou.gov.cz).

The BAKOM.CZ BMS app (“the app”) is operated by Axiumdata s.r.o. (Company ID 03282937, VAT ID CZ03282937), Dolní 2287/87, Zábřeh, 700 30 Ostrava, Czech Republic, operating the BAKOM.CZ brand (www.bakom.cz). Contact e-mail: baterie@bakom.cz. The app monitors and configures LiFePO4 batteries with a BMS over Bluetooth.

Data we process

Battery registration request (optional): first name, last name, e-mail and phone number. You provide these only when you voluntarily submit a battery registration request; they are used to match the battery with our customer records.
Battery technical data: for batteries manufactured by BAKOM.CZ, the app sends the battery serial number and technical measurements (voltage, current, temperatures, state of charge, BMS events) to our servers. This data relates to the battery, not to you personally, and is used for service support and warranty purposes.
In-app purchase: payments are processed exclusively by Apple. We never see your payment details; we only receive an anonymous purchase confirmation.

Diagnostic record for a BMS the app cannot read (from version 5.92)

When the app detects that it cannot reliably read the data from a connected BMS, it asks whether it may send us a diagnostic record. The record is sent only when you tap “Yes, send”, or later “Send record to the maker” in the battery detail. Without your tap the app sends nothing. The question is never shown for the demo battery.

What it contains: the BMS type and version (manufacturer, model, hardware and firmware version), the app and phone system version, and the raw data the BMS sends (cell voltages and other technical values). The app removes the serial number, names, PINs and user data stored in the BMS before sending, and the server removes them again. We do not send your name, contact details, location or phone model.
Why: only to fix how the app reads this BMS. We use the record for nothing else and do not try to link it to you, to a battery registration or to any other data.
Legal basis: your consent (Art. 6(1)(a) GDPR). The record is designed not to identify you, but we always ask for consent.
Recipient and storage: only BAKOM.CZ (Axiumdata s.r.o.), on our own servers in the Czech Republic. Only authorised BAKOM staff can access it. We do not pass the record to anyone else.
Retention: 12 months from receipt, after which the record is deleted automatically. If the phone is offline, the record waits on the phone for at most 14 days.
IP address and time: we do not store the IP address with the record, and requests to this server address are not written to the access log. To protect the server from overload, we compute one-way hashes of the IP address and of a random app installation number; the key for these hashes changes every day and is kept only in the server's memory. The rate-limiting hashes are deleted after 2 days at most. With the record we store only a hash of the installation number valid for one day and the time rounded to the full hour.
Withdrawing consent: you give consent separately for each record you send. To withdraw it for the future, answer “No, thanks” and do not send a record. A record still waiting on the phone for a connection is cancelled by uninstalling the app (on Android also by clearing the app's data). Withdrawal does not affect processing that took place before it.
Deletion on request: the record contains nothing that would let us recognise it as yours, so we can only find it by the time it was sent. Write to baterie@bakom.cz with the date and approximate hour of sending, the BMS type and whether it was an iPhone or an Android phone, and we will delete all records matching that description. Without the time of sending we cannot find the record, but it is deleted automatically after 12 months.

What we do not do

No ads, no third-party analytics, no tracking.
We never sell or share your data with third parties.
No user accounts, no location tracking.

Where data is stored

All data is stored on our own servers located in the Czech Republic (EU).

Your rights

You have the right to access, rectify and erase your personal data. You can erase your data directly in the app (Settings → Delete personal data) — personal data from your registration request will be anonymised. You can also contact us at baterie@bakom.cz or via www.bakom.cz, or lodge a complaint with the Czech Data Protection Authority (uoou.gov.cz).

Zásady ochrany osobních údajů — aplikace BAKOM.CZ BMS